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Return & Size Exchange Policy

At PVN Shoes, we are committed to providing a comfortable and satisfying shopping experience for our customers. We provide a size exchange service subject to the following terms and conditions.

Size Exchange Requirements

Customers may request a size exchange if all of the following requirements are fulfilled:

  1. The order has been confirmed as completed.
  2. The customer has provided a 5-star rating and a positive review for the order.
  3. The customer contacts PVN Shoes Customer Service and provides a screenshot as proof of the completed review.
  4. The product must be in complete and original condition, including the original shoe box and dust bag. The product must be clean and free from any damage or defects.
  5. Once all requirements have been verified, the size exchange process will be initiated by PVN Shoes.

Return & Exchange Period

The size exchange process must be requested no later than 7 days (H+7) after the product is received by the customer.

The estimated processing time for the return and size exchange is up to 7 business days, excluding shipping time.

We do not accept size exchange requests for products that have already been worn, used, washed, damaged, or are no longer in their original condition.

Shipping for Size Exchange

Customers are responsible for the shipping costs associated with returning the product to PVN Shoes.

Before sending the package, please follow these steps:

  1. Pack the product securely and properly.
  2. Include the order number and an active phone number inside the package.
  3. Send the package using the courier or shipping service of your choice to the PVN Shoes warehouse address provided by our Customer Service.
  4. After shipping the package, send a photo of the shipping receipt to PVN Shoes Customer Service for tracking purposes.

Our team will contact the customer once the size exchange process has been initiated.

Product Availability

Size exchanges are subject to the availability of the requested size. If the requested size is unavailable, PVN Shoes Customer Service will provide further information regarding the available options.

Refund Policy

PVN Shoes generally does not provide refunds for size exchange requests. Product issues are handled through the size exchange process described above.

In exceptional circumstances where an exchange cannot be fulfilled, PVN Shoes may provide an alternative resolution on a case-by-case basis.

For further information regarding returns or size exchanges, please contact PVN Shoes Customer Service through the contact information available on our official website.