Order processing
Orders are prepared after payment is confirmed. During peak campaigns, processing may take a little longer.
Shipping & Returns
From checkout to doorstep, we keep it clear.
Find shipping notes, return and exchange guidance, and what to do if something is not quite right.
Delivery
Shipping basics.
Delivery options, fees, and any current shipping promo are confirmed at checkout before payment.
Delivery window
Delivery timing depends on destination, courier flow, campaign periods, and holidays.
Tracking support
When tracking is available, we share it by email or message. PVN support can help check your order status too.
Returns & Exchanges
Need a different fit? We can help.
Return and exchange requests are reviewed by the PVN team so each case is handled carefully.
Items should be unworn, clean, and returned with original packaging where possible. Please contact us before sending anything back so we can confirm eligibility and the next steps.
Start early
Reach out as soon as you notice a fit or order issue so we can help within the return window.
Keep it fresh
Items must be unworn and in original condition. Try shoes indoors on a clean surface first.
Send details
Share your order number, item name, and photos if there is a product or fulfillment issue.
FAQ
Shipping and return questions.
How do I check shipping promos?
Any current shipping promo and final shipping fee appear at checkout before payment.
My package is late. What should I do?
Check your tracking link first. If there is no update or the package is delayed, contact PVN support with your order number.
Can I exchange for another size?
If the requested size is available and your item meets the return conditions, we will help you with the exchange steps.
What if my item arrives damaged?
Please contact us with photos of the item, package, and order details. We will review the issue and help with the next step.
